18 hours. That's how long the online hub of Netflix's rental system was down for, locking out susbscribers from Monday evening until Tuesday afternoon. The frustration as felt by both customers and investors alike.
Even worse, the timing of the breakdown was especially awkward because it occurred shortly after Netflix executives had briefed industry analysts on plans to improve its customer service. Ouch!
As an Owner of a National Recruiting Firm that relies heavily on the Internet for generating business, I can only imagine the damage done to the perception of Netflix in the mind of the customer and also the damage done to their stock price on Wall Street (a reported 7% drop in shares!).
I'm glad the Blockbuster Rep talked me into joining their service instead. Besides, you can't beat being able to drop off and/or swap DVDs at a local store for faster processing instead of relying on the snail mail.
Just make sure you remember to put the DVD in the sealed envelope they send you before dropping it off in the drop box. Wifey's still ragging on me about that one.
Even worse, the timing of the breakdown was especially awkward because it occurred shortly after Netflix executives had briefed industry analysts on plans to improve its customer service. Ouch!
As an Owner of a National Recruiting Firm that relies heavily on the Internet for generating business, I can only imagine the damage done to the perception of Netflix in the mind of the customer and also the damage done to their stock price on Wall Street (a reported 7% drop in shares!).
I'm glad the Blockbuster Rep talked me into joining their service instead. Besides, you can't beat being able to drop off and/or swap DVDs at a local store for faster processing instead of relying on the snail mail.
Just make sure you remember to put the DVD in the sealed envelope they send you before dropping it off in the drop box. Wifey's still ragging on me about that one.
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